Support
Technical Support
Game page bugs, compatibility engine, and performance issues.
[email protected]
Privacy
Privacy & Legal
GDPR rights requests, data inquiries, and legal compliance.
[email protected]Official Support Inboxes
We provide dedicated email channels to ensure your message reaches the appropriate specialist immediately:
- Technical Support & Hardware: [email protected] (for game page errors, compatibility engine feedback, or launcher questions).
- Privacy, GDPR & Legal: [email protected] (for privacy rights requests, data inquiries, or compliance).
- General Inquiries: [email protected] (for catalog suggestions, developer outreach, or partnerships).
- Central Management: All official domain mailboxes are routed directly to our dedicated support team at [email protected].
Expected Response Times
Our support specialists monitor incoming communications continuously:
- Technical tickets & error reports: Addressed within 24 to 48 business hours.
- Privacy & GDPR rights requests: Priority processing within 48 to 72 business hours.
- Operating schedule: Monday through Friday, 08:00 to 18:00 (UTC-5).
How to Submit an Effective Report
To help us diagnose and resolve your issue rapidly, please provide:
- The exact URL of the affected page or game (e.g., https://pcgamechecker.one/en/games/game-title).
- Your hardware specifications if reporting a compatibility discrepancy (CPU, GPU, RAM, OS).
- A concise description of the observed behavior and any relevant screenshots.
- For copyright or legal inquiries, documentation demonstrating rightful ownership or representation.